Privacy Policy

1. Introduction

Restore Services Kenya ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our water tank repair services.

This policy is in compliance with the Kenya Data Protection Act, 2019, and international best practices including GDPR principles where applicable.

2. Information We Collect

2.1 Personal Information

When you contact us or request services, we may collect:

• Full name
• Phone number
• Email address
• Physical address or service location
• Type of water tank and repair needed
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website addresses
• Click patterns and navigation paths

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser.

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To schedule, perform, and complete water tank repair services
• Communication: To respond to inquiries, send service updates, and provide customer support
• Payment Processing: To process transactions and issue invoices
• Service Improvement: To analyze usage patterns and improve our website and services
• Marketing: To send promotional offers and service updates (with your consent)
• Legal Compliance: To comply with legal obligations and resolve disputes
• Safety: To ensure quality standards and customer safety

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist with payment processing, website hosting, and analytics (bound by confidentiality agreements)
• Legal Authorities: When required by law or to protect our rights, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notification)
• With Your Consent: Any other third parties with your explicit permission

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• Secure payment processing through certified providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Data Protection Rights

Under the Kenya Data Protection Act 2019, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal data (subject to legal requirements)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your personal data for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time (without affecting prior processing)

To exercise these rights, contact us at: info@restoreservices.co.ke or call +254 703 402 611.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Service records are typically retained for 7 years for accounting and legal compliance purposes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries outside Kenya. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Office of the Data Protection Commissioner of Kenya: